How to make a complaint

We want to hear when something has gone wrong. Telling us gives us the chance to put it right and to improve how we work.

1. Talk to us

Start with your account manager, or contact the partner responsible for your work. If you would rather not, contact the managing partner directly:

• Email: info@accountsbridge.com.au (subject: Complaint)
• Phone: 03 8592 1924
• Post: Accounts Bridge Pty Ltd, Unit 2, 36-38 Glenbarry Road, Campbellfield VIC 3061

2. What happens next

• We acknowledge your complaint within 2 business days.
• A partner who was not involved in the work looks into it.
• We aim to give you a written response within 30 days, and tell you if we need longer and why.
• There is no charge for making a complaint.

3. If you are not satisfied

• Tax agent services: the Tax Practitioners Board, tpb.gov.au/complaints
• Professional conduct of a Chartered Accountant: Chartered Accountants Australia and New Zealand, charteredaccountantsanz.com
• Privacy: the Office of the Australian Information Commissioner, oaic.gov.au